Subscriptions
How do I contact subscription customer service?
Call our hotline at 844-330-6373 or email customerservice@egmediamags.com.
How do I check the status of my subscription?
You can check the status of your subscription by logging into your account, then visiting the Orders tab. Here, you can view all the details for your subscription, including its current status.
How do I stop a recurring subscription?
Please email customerservice@egmediamags.com to stop your subscription.
How will I receive my digital subscription?
After purchasing your subscription, you’ll receive an email with your subscription number and password. On a web browser, you can enter these details into Pocketmags to access your digital subscription. On your mobile device, you can download the iOS or Android app for the subscription brand you’ve purchased, then enter your subscription details to access.
Note: Apps are available for Atomic Ranch. For special publications, please use Pocketmags to access.
How do I order a gift subscription?
During checkout, enter your information in the billing section, and the gift recipient’s info in the shipping section. The gift subscription will be sent to the gift recipient.
Renewals
How do I know when it’s time to renew my subscription?
Renewal notices are sent to subscribers beginning six months prior to expiration, then again at regular intervals leading up to expiration. The mailing label on each issue indicates the subscription’s expiration date. It is recommended that subscribers renew their subscriptions three months prior to expiration.
Shipping & Returns
After I subscribe, when will I receive my first copy?
Digital subscriptions are delivered instantly via email. For print subscriptions, customers residing in the U.S. can expect to receive their first issue 4-6 weeks after the order date. Canadian customers can expect their first issue within 5-7 weeks. International customers can expect their first issue in 6-8 weeks.
How often do new issues come out?
Atomic Ranch is published 6 times a year with new issues releasing approximately every 2 months.
How do I change my shipping address?
To update your shipping address, just log in to your account, then click the Update Address button next to your subscription on the dashboard.
Can subscriptions be shipped internationally?
Yes. However, international subscription rates and shipping fees will apply.
Why does it take so long for delivery?
Our 4-6 week estimation includes time for payment processing and administration. Also depending on where in the publication cycle you place your order, you may be closer to or farther from the publication date of the next issue. This estimation also includes standard processing times through the USPS.
Billing
How can I update the billing information for my subscription?
To update the billing information for your subscription, just log in to your account, then navigate to the Orders tab. Click on the order you want to edit. Here, you’ll be able to change the billing information.
When can I expect a refund if I cancel my subscription?
When you request to cancel your subscription, a refund processing request is sent to our Accounting Department. Accounting team will notify the Customer Service team of the status of the request. Refund checks are received by subscribers 30-60 days from the date the check was written.
How do you acknowledge receipt of my order?
For Online Orders, a confirmation email indicating the order ID will be sent to subscribers.
For Phone Orders, the Customer Service team will provide the subscriber with the customer number and order number as confirmation at the time of the call. Upon the subscriber’s request, such information can also be sent to an email account or to a fax number.
For Inserts sent, we recommend that subscribers contact customer service 2 to 3 weeks after sending a check to ensure our offices received it and that your order has been processed. You may also opt to wait for either your first issue or the bill, whichever comes first.
What payment methods are accepted?
We accept credit cards, PayPal, and checks.
