1. Return Policy for Customers

Atomic Ranch Marketplace Return Policy

We want you to love your purchase! However, if you’re still not completely satisfied, here’s how our return process works:

Eligibility for Returns:

• Items must be returned as per the return policy set by the dealer.
• Customers are encouraged to check the return policy before making the purchase. Especially products marked as “non-returnable” on the marketplace.
• Items must be in their original condition: unused, unaltered, and in the original packaging.
• Proof of purchase (order number or receipt) is required.

Return Process:

1. The customer can login to their Atomic Ranch Marketplace account to initiate a return.
2. Pack the item securely and follow the directions provided in the return policy stated by the dealer.

Refunds:

• All refunds are subject to dealer approval. The dealer reserves the right to inspect the returned item once received at the return address.
• Once the dealer approves, all refunds will be processed within 7-10 business days.
• Refunds will be issued to the original payment method.
• Shipping costs are non-refundable unless the return is due to an error on the dealer's part.

Exchanges:

• Exchanges are subject to dealer policy and product availability. Contact Customer Support for assistance.

2. Shipping Policy for Customers

Atomic Ranch Marketplace Order & Fulfilment Policy

We aim to deliver your purchases quickly and securely. Here’s what you need to know:

Order Processing:

• The Orders are processed and fulfilled by dealers as per their policy after payment confirmation.
• Customer will receive a confirmation email with tracking information once your order is dispatched.

Shipping Options:

• The dealer offers shipping options (e.g., standard, expedited) with associated costs displayed at checkout.
• Delivery times vary by dealer and shipping method.

International Shipping:

• International shipping is available if offered by the dealer. Additional customs fees, taxes, or duties may apply and are the customer’s responsibility.

Damaged or Lost Packages:

• If your package arrives damaged or is lost in transit, contact Customer Support immediately. We will work with the dealer to resolve the issue promptly.