1. Return Policy for Vendors

Atomic Ranch Marketplace Return Policy

As a vendor, you are responsible for handling returns for your products. Here’s how the process works:

Customer Initiation:

• Customers can initiate a return request through the My Account section in Atomic Ranch Market Place.
• Once the request is submitted, an automated notification will be sent to the dealer as well as to the customer support team.

Return Authorization:

• Dealers must provide a return address and authorize the return within 2 business days of notification.
• Customers will ship the item back to the return address provided by the dealer address or as per the process defined by the dealer at the time of registration.

Inspection and Refunds:

• The dealer is required to complete the inspection of the returned item within 3 business days of its receipt.
• Once the item is inspected the dealer will update the return status (approved or denied) in the dealer account of Atomic Ranch Marketplace.
• If approved, Atomic Ranch Marketplace will process the refund to the customer. The refund amount will be deducted from your next settlement.

Non-Returnable Items:

• The dealer is required to clearly mark non-returnable items (e.g., custom-made or personalized items) while listing the products.

2. Shipping Policy for Vendors

Atomic Ranch Marketplace Shipping Policy

As a dealer, you are responsible for shipping products directly to customers. Here’s what you need to know:

Shipping Requirements:

• Dealer is required to process and ship orders as per dealer shipping policy defined as the time of registration after payment confirmation.
• The dealer must update the tracking information in the dealer account on Atomic Ranch Marketplace once the product is shipped, An automated email will be sent to the customer.

Shipping Options:

• Offer clear shipping options (e.g., standard, expedited) with associated costs displayed at checkout.
• Communicate estimated delivery times accurately.

International Shipping:

• If you offer international shipping, ensure customers are aware of potential customs fees, taxes, or duties.

Damaged or Lost Packages:

• If a package is damaged or lost in transit, the dealer must notify the Atomic Ranch Marketplace account representative of all steps in a timely manner to resolve the issue (e.g., replacement, refund) until the matter is resolved.

3. Payment Settlement Policy for Vendors

Atomic Ranch Marketplace Payment Settlement Policy

This policy outlines how payments are settled with you as a vendor.

Payment Terms:

• Payments are processed and settled monthly.
• Settlement occurs on the 9th of each month for all sales completed in the previous calendar month.

Payment Methods:

• Payments are made via direct bank transfer or PayPal.
• Ensure your payment details are accurate and up-to-date in your vendor account.

Commission Structure:

• Atomic Ranch Marketplace retains a commission fee as per the contract.
• The remaining balance is transferred to you after deducting any applicable fees (e.g., payment processing fees).
• Commission fee will be charged on returned product. – Need to Examine this Point

Disputes and Refunds:

• In the event of a customer refund, after the settlement has been done the refund amount will be adjusted at the time of the next monthly settlement.
• If the refund exceeds the next monthly settlement amount then the balance amount will be recovered from the dealer's credit card on the record.
• If the customer raises any dispute for any transaction. The said amount will be put on hold for that transaction until the issue is resolved.

Taxes:

• Dealers are responsible for reporting and paying any applicable taxes on your earnings. – Need to connect with Finance to understand weather we should pay the tax to client of should we pay it to government and share the certificate with Dealer.
• Atomic Ranch Marketplace will provide necessary documentation (e.g., 1099 forms for U.S. vendors) to assist with tax reporting.

Payment Discrepancies:

• If there is a discrepancy in your payment, notify us within 7 days of receiving your settlement report. We will investigate and resolve the issue promptly.